Email Verification

What is email verification and why is it important?
Verifying your email address on the Fido App is an important step to improve your chances of obtaining credit from Fido. Aside from enhancing your Fido Score, it also provides an easy means for us to contact you. 
How can I verify my email?
You can verify your email address by following the steps below: 1. Login to your Fido account with your pin code. 2. Once logged in, navigate to/tap on "Profile" 3. Select "Add email address" displayed beneath your name and phone number. 4. Tap on  "Add email address...
Why can't I verify my email?
In such cases kindly pay attention to the feedback you receive in the app after submitting your request to know what to do next. Feel free to contact our Customer Support Team or use the Fido App chat service for assistance.
Can I change my email address?
Yes, you will be required to enter your new email address, and after that, you can select “Verify now”. An email will be sent to your email address and will display instructions on how to complete your email verification. Tip: Always ensure to enter your email address by typing it out compl...
Why didn't I receive a verification email?
During the process of verifying your email address, a verification email will be sent to your email address and will display instructions on how to complete your email verification. In cases  where you don't get the prompt, kindly pay attention to the feedback you receive in the app to know ...